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Frequently Asked Questions
While our photos primarily showcase the rug itself, some listings may feature the rug in various room settings to give you a better idea of how it might look.
We strive to provide high-quality images that represent the rug’s true colors, but there might be slight variations due to monitor settings.
We recommend measuring your space and referring to our size guide, which offers advice on selecting the right size.
Please check the product details for each rug. Some designs might offer custom sizing.
Shipping costs vary based on location and order size. You can view shipping costs at checkout.
Typically, deliveries take between 5-10 business days. However, this can vary based on your location and the product’s availability.
Yes, once your order ships, you will receive a tracking number via email.
Yes, we offer international shipping. Please refer to our shipping policy for more details.
We have a 30-day return policy. Please ensure the rug is in its original condition for returns.
Care instructions are provided with each product. Generally, regular vacuuming and periodic professional cleaning are recommended.
We offer a range of eco-friendly options. Please check the product details for information.
You can contact us via our “Contact Us” page or through the provided email and phone number.
Many of our rugs are durable and easy to clean, making them suitable for homes with pets.
Yes, rotating your rug periodically and keeping it away from prolonged direct sunlight can help maintain its appearance and longevity.
Please contact our sales team for bulk inquiries and discounts.
While we offer a range of handmade rugs, we also have machine-made options available.
Our primary platform is online, but details on any physical showrooms can be found on our “Contact Us” page.
Check our “Promotions” or “Sale” section for current discounts.
We frequently update our collections, so it’s always a good idea to check back regularly.
Absolutely! We appreciate customer feedback. You can leave a review on the respective product page.
Some rugs come with non-slip backing, while others might require a rug pad. Check the product details for specifics.
Most of our rugs are suitable for underfloor heating, but please refer to product details to be sure.
Yes, you can order a rug as a gift and have it shipped directly to the recipient.
Absolutely. We use secure payment gateways to ensure your information is protected.
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